Frequently Asked Questions
Everything you need to know about shopping with MedSTA.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn garments with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
What payment methods do you accept?
MedSTA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
Yes, MedSTA is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes in our collections to minimize our environmental footprint.
Can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.